We apologize for the inconvenience error message. log, 184185 Directory Service log, 179 DNS log, 179 error reporting and. You should be able to open the presentation files again without getting the There was a problem and Microsoft PowerPoint was closed. Windows XP Home Edition support of, 7 legacy devices, installation of with Add. Done If you’d like to remove only log files and nothing else, click Review Details before clicking Clean. Click Scan at the bottom of CleanMyMac X. pptx file in your computer and see if the problem has gone. Here's how to delete log files on a Mac with CleanMyMac X: Download CleanMyMac X (free version) and launch it. These files contains the preference settings for the current user. In order to troubleshoot this issue, the most important in the list are the Powerpoint related entries, however if you are also experiencing the issue in Word or Excel, it worth to move out the other files as well. In our case, the files found here were the following:Ĭom.Ĭom.Ĭom.Ĭom. from MERP it says: Microsoft Error Reporting. Go to Microsoft Error Reporting and click on Preferences. Any app from Office 2011 for Mac (Word, Excel or Powerpoint) crashes upon rightclick with the same error message. Move these files to another location (ie: to a temp folder). Go to Library, then click on Application Support, select Microsoft, then choose MERP2.0. Here, look for Preferences sub folder and find files containing com.microsoft.* Go to Finder and navigate to the Home -> Library folder. We used a different approach. The following workaround can help you to fix the issue and be able to open files without getting the error message.įirst, make sure to completely close any Office program (PowerPoint, Excel, Word). Close the programs and make sure the apps are not running (you can right click on the icon and then click Quit or Force Quit or check the process is not running using the Activity Monitor app on Mac). Method to Fix PowerPoint Crash Issue every time a file is openedĮven if there are many resources suggesting to uninstall and install again the copy of Microsoft Office. If youve just upgraded to Office 2016 on your Mac, you also need to make sure that Microsoft Error Reporting is updated to. Even if there is a Recover work and restar Microsoft PowerPoint checkbox, most of the time the work you have been doing until PowerPoint crashed cannot be recovered.Īfter analyzing the problem, we came to the following solution.
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